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Frequently Asked Questions
Shopping Information
Can I purchase products as a guest?
Yes, you can place an order without creating an account if guest checkout is available. Simply add the product to your cart and proceed to checkout.
Can I see a preview before my customized product is made?
For products where a preview is offered, the design or customization details can be reviewed before production. For special customization requests, contact our team before placing the order.
Can I change my personalization details after placing an order?
Please contact us as soon as possible if you need to change your name, photo, message, or other customization details. Changes may not be possible once the product has entered production.
Can I order gift combos?
Yes. Bahumathi Gifts offers personalized gift combinations such as pen and keychain combos and other customized gift sets.
Can I place a bulk order?
Yes. We accept bulk and corporate gifting enquiries. Contact us with the product, quantity, customization requirements, and preferred delivery date.
Payment & Checkout
Available payment methods are displayed during checkout. Depending on availability, you may be able to pay using UPI, debit cards, credit cards, net banking, or other supported online payment methods.
Payments are processed through secure payment services. Never share your OTP, PIN, CVV, or banking password with anyone.
Yes. After a successful order, you should receive an order confirmation with your order details through the contact information provided during checkout.
Delivery time depends on the product, personalization requirements, delivery location, and order processing time. Customized products may require additional processing time.
If tracking is available for your order, tracking details will be shared after the order is shipped. You can use the tracking information to check your delivery status.
Contact us as soon as possible if you need to change your delivery address. Address changes may not be possible after the order has been shipped.
Returns & Exchanges
Personalized and customized products may have different return conditions because they are made specifically for the customer. Please review our Returns & Refunds Policy before placing an order.
If your order qualifies for a return, contact our customer support team with your order number, product details, and reason for the return. Our team will guide you through the process.
Return shipping depends on the reason for the return and the applicable return policy. If the product is damaged, defective, or incorrectly delivered, contact us with photographs and order details for assistance.
Please contact us as soon as possible after delivery and provide clear photographs or videos of the package and product, along with your order details. We will review the issue and assist you according to our return and replacement policy.